Real-Time Queue Dashboard Overview!

🚦 1. Header

• Title: Real-Time Queue Dashboard
• Last Updated: Timestamp or Auto-Refresh Timer
• Navigation: Quick links to other sections of the application

🎟 2. Queue Status Overview

• Total Tickets: [Number of tickets currently in the queue]
• Tickets Served: [Number of tickets processed today]
• Tickets Waiting: [Current tickets waiting in the queue]
• Tickets in Progress: [Ongoing service tickets]

📊 3. Queue Metrics

• Avg. Wait Time: [Average waiting time before service]
• Avg. Service Time: [Average time spent serving a ticket]
• Peak Wait Time: [Max waiting time observed]
• Peak Service Time: [Max service time recorded]

📈 4. Real-Time Data

• Current Queue Length: [Visual graph displaying real-time queue]
• Service Counters: [Current status: Active, Idle, Busy]
• Active Tickets: [List/count of tickets currently being served]
• Recent Activities: [Log of recent ticket actions – calls, transfers, etc.]

🚨 5. Alerts and Notifications

• High Wait Time Alerts: [For unusually long waiting periods]
• Service Delays: [Alerts for any counter delays or service issues]

📊 6. Visualizations

• Queue Trends: [Line or bar graph showing queue trends over time]
• Service Performance: [Pie or bar chart of counter efficiency]
• Heat Maps: [Peak times and high-traffic period visualizations]

Stay on top of your queue metrics in real time! 👥 Keep track of waiting tickets, served counters, and ensure optimal performance! #QueueManagement #RealTimeData #Dashboard #CustomerService