What is Ticket Series?

Description: This table is designed to manage different series of tickets, each with a specific range and tracking of the current ticket number.

Ticket Series Information

Column	Purpose	Use Case
NAME	Stores the name or label of the ticket series.	Provides a human-readable name for the ticket series, which can be used for display purposes or for distinguishing between different series.
MINIMUM TICKET NO	Defines the starting number of the ticket range for the series.	Specifies the minimum ticket number that can be issued in this series. Useful for managing and validating the range of ticket numbers.
MAX TICKET NO	Defines the ending number of the ticket range for the series.	Specifies the maximum ticket number that can be issued in this series. Helps in ensuring that the ticket numbers remain within a predefined range.
CURRENT TICKET NO	Keeps track of the next available ticket number to be issued in the series.	Used to determine the next ticket number that will be issued. Ensures that ticket numbers are assigned sequentially and are unique within the series.

In the context of the Queue Xpert app, a Ticket Series refers to a sequential set of tickets that are generated for a specific service or agent. It’s typically used to organize and manage tickets in a numbered series, ensuring that each new ticket is assigned a unique identifier that follows the previous one in a logical order. Here’s how it works:

Key Features of Ticket Series in Queue Xpert:

1. Sequential Numbering:
   • Tickets are generated in a continuous, sequential manner, often starting from a specific number and incrementing by 1 for each new ticket.
2. Service-Specific:
   • Different services (like banking, healthcare, etc.) or counters can have their own ticket series. For example, one service could have tickets numbered from 1 to 100, and another could start at 101.
3. Ticket Prefix/Format:
   • A ticket series may also include prefixes or suffixes to make it easier to categorize and differentiate between types of tickets (e.g., A001, B002), which can be useful in larger systems.
4. Control and Organization:
   • The Ticket Series helps in keeping track of the order of tickets issued, ensuring that each ticket is assigned a number based on a particular series, and no tickets are skipped or repeated.
5. Automatic or Manual Assignment:
   • In some cases, the system may allow the automatic generation of tickets within the series, or it may let the user manually select which ticket number from the series to issue.

Benefits of Ticket Series:

• Better Ticket Tracking: Makes it easier to track which tickets are issued, and helps prevent duplication.
• Organized Service Flow: Ensures that tickets are given in an orderly manner, improving customer service efficiency.
• Flexibility in Management: You can have multiple series for different counters or agents, allowing for a flexible approach in managing queues.

In short, Ticket Series is an important feature in Queue Xpert that helps with the systematic distribution of tickets, making it easier for agents and users to track and manage the queue efficiently.