What are Service Types?

Defines the various service types available in the system. Each service type is associated with a sequence number for ticket progression and a priority level for handling.

Service Type Information

Column	Purpose	Use Case
NAME	Stores the name of the service type.	Provides a descriptive name for the service type, which can be used for display and reporting purposes.
TICKET SERIES	Associates the service type with a specific ticket series.	Links the service type to a ticket series, which helps in managing ticket numbers and issuing tickets in the correct sequence.
SEQUENTIAL NO	Defines the sequence number for the service type.	Determines the order in which services should be provided in the ticket progression process. Ensures a predefined sequence of service delivery.
ACTIVE	Indicates whether the service type is active.	Helps in managing and filtering service types that are currently available for use.

In the Queue Xpert app, a Service Type refers to a specific category or type of service that the system provides to users. These services are what customers typically queue for, such as different types of assistance, transactions, or tasks that need to be processed.

Here’s a breakdown of what a Service Type generally involves in the context of the Queue Xpert system:

Key Points about Service Type:

1. Definition:
   • A Service Type represents a specific service category that users can choose or be assigned to when they arrive at the service counter or when they request a ticket. For example, common service types could include:
     • Payment
     • Sales
     • Technical Support
     • Customer Service
     • Refund Processing
2. Use Case:
   • The Service Type helps categorize the different queues, allowing each service to be associated with a different set of processes, staff, or agents. When users arrive at a location, they will choose a service, and based on that choice, they are issued a ticket for that specific service type.
3. Functions in Queue Xpert:
   • Ticket Issuance: When a ticket is generated, the system assigns it to a specific Service Type, which allows for the correct queue to be called and processed by the right agent.
   • Agent Assignment: Agents are often assigned to specific Service Types, which means they can handle specific tasks (e.g., one agent might only handle Payments, while another handles Technical Support).
   • Queue Management: Each Service Type can have its own queue, and the system can manage which agent handles each ticket based on the service type assigned.
4. Attributes of a Service Type:
   • Name: The name of the service (e.g., “Payment”, “Sales”).
   • Ticket Series: Links the service to a specific ticket series, ensuring that tickets for different services do not overlap or get mixed.
   • Active/Inactive Status: A service type can be marked as active or inactive, which controls whether customers can select that service when requesting a ticket.
   • Sequence Number: The order in which the services should appear in the queue or ticket progression.
5. Example Scenario:
   • In a Queue Xpert system at a bank, customers may need to pick a service type when they arrive at the counter. For example:
     • Payment: Customers can choose this service to pay bills or make transactions.
     • Sales: For customers who need assistance with product purchases.
     • Technical Support: For troubleshooting or technical inquiries.
   • Based on their selection, the system will issue a ticket for the appropriate Service Type, and the customer will be served by an agent assigned to that type.

Benefits of Service Types in Queue Xpert:

• Efficient Queue Management: By categorizing services into types, the system can manage multiple service counters or agents efficiently.
• Customization: It allows the Queue Xpert system to be customized according to the specific needs of a business, as different service types can be set up with distinct rules.
• Improved User Experience: Customers are directed to the appropriate service, ensuring that they are quickly and accurately served by the right agent.

In short, Service Types in the Queue Xpert app provide structure and organization to the flow of customers through the queue, making it easier to manage different services and improve overall efficiency.